LADIES CIRCLE SALES PRIVACY POLICY

 

This Privacy Policy was last updated on 1st August 2023.

Ladies Circle Sales (the “Company”) is committed to maintaining robust privacy protections for its users. Our Privacy Policy (“Privacy Policy”) is designed to help you understand how we collect, use and safeguard the information you provide to us and to assist you in making informed decisions when using our Service.

For purposes of this Agreement, “Site” refers to the Company’s website, which can be accessed at www.ladiescirclesales.co.uk

“Service” refers to the Company’s services accessed via the Site i.e. event ticket sales, purchase of Regalia and merchandise.

The terms “we,” “us,” and “our” refer to the Company.

“You” refers to you, as a user of our Site or our Service.

By accessing our Site or our Service, you accept our Privacy Policy and Terms of Use and you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Policy.

 

OUR CONTACT DETAILS

This website is owned and operated by Ladies Circle Sales for and on behalf of the National Association of Ladies’ Circles of Great Britain & Ireland.

For any questions regarding this Privacy Policy or the practices of this Site, please contact us via email to hello@ladiescirclesales.co.uk

Address: Marchesi House, 4 Embassy Drive, Calthorpe Road, Birmingham, B15 1TP

Website: www.ladiescirclesales.co.uk / www.ladiescircle.co.uk

 

DATA PROTECTION OFFICER

Our data protection officer is the current National Secretary of National Association of Ladies’ Circles GB&I. She can be contacted via email: secretary@ladiescircle.co.uk

 

THE TYPE OF PERSONAL INFORMATION WE COLLECT

We currently collect and process the following information:

  • personal identifiers, contacts and characteristics e.g. name and contact details
  • information contained in communications between the user and Ladies Circle Sales.
  • metadata associated with this communication

 

HOW WE GET THE PERSONAL INFORMATION AND WHY WE HAVE IT

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • to provide a service to you
  • to provide goods to you
  • to respond to an enquiry you have made

It may be collected from information you provide to us via email or via the contact us form on this website.

Your personal data is stored for the purpose of customer relationship management. We use the information that you have given us to fulfil our obligations to you i.e. respond to your enquiries, provide you with information and inform you of any promotional offers.

Except as otherwise stated in this Privacy Policy, we do not sell, trade, rent or otherwise share for marketing purposes your personal data with third parties without your consent.

We share your relevant personal data with third parties only to fulfil our obligations to you. These third parties use your relevant personal data only at our direction and in accordance with this privacy policy i.e. for ticketed events with food we would need to pass on your name and any dietary requirements in order to fulfil your order.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

  • your consent. You can remove your consent at any time by emailing hello@ladiescirclesales.co.uk
  • we have a contractual obligation.
  • we have a legal obligation.
  • we have a vital interest.
  • we need it to perform a public task.
  • we have a legitimate interest.

 

HOW WE STORE YOUR PERSONAL INFORMATION

Your information is securely stored. The personal information that we process for any purpose or purposes will not be kept for longer than is necessary for the expressed purpose.

Personal data will be retained for a minimum period of 30 days and for a maximum period of 1 year.

 

YOUR DATA PROTECTION RIGHTS UNDER THE GENERAL DATA PROTECTION REGULATION (GDPR)

If you are a resident of the EEA, you have the following data protection rights:

  • your right of access – uou have the right to ask us for copies of your personal information.
  • your right to rectification – you have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
  • your right to erasure – you have the right to ask us to erase your personal information in certain circumstances.
  • your right to restriction of processing – you have the right to ask us to restrict the processing of your personal information in certain circumstances.
  • your right to object to processing – you have the the right to object to the processing of your personal information in certain circumstances.
  • your right to data portability – you have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at hello@ladiescirclesales.co.uk if you wish to make a request.

 

LINKS TO OTHER WEBSITES

As part of the Service, we may provide links to other websites or applications. However, we are not responsible for the privacy practices employed by those websites or the information or content they contain.

 

HOW TO COMPLAIN

If you have any concerns about our use of your personal information, you can make a complaint to us at the contact details listed at the top of this page.

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk